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Advanced Technology > GSA Schedules

Example: Enterprise Planning and Management for the U.S. Special Operations Command (USSOCOM), multiple U.S. locations

In 1999, the U.S. Special Operations Command (USSOCOM) Components – including the U.S. Army Special Operations Command (USASOC), the Air Force Special Operations Command (AFSOC), the Naval Special Warfare Command (NSWC), and various other organizations across the U.S. and worldwide – sought support in obtaining and maintaining a critical information function to promote performance improvements. Not only did USSOCOM require IT solutions to such issues as network availability and network interoperability among the various users, but also communications improvements among multiple locations, more efficient processes and procedures, centralization of redundant functions, and performance-based metrics that indicate shortfalls and advance intuitive solutions. We responded with an enterprise planning and management program that integrates USSOCOM's separate service commands under a functional enterprise architecture – promoting cost-effective approaches to developing common standards and centralizing common functions while at the same time supporting the vision of each autonomous organization.

Results and Benefits – Jacobs-developed solutions and process improvements were created once, but are applied and coordinated with multiple locations – reducing implementation time and providing cost savings. Standardized systems and applications, such as e-mail software and server platforms, reduce operating costs, exploit investments, and facilitate synergy. Our streamlined network support structure promoted efficient and cost-effective management. An integrated Help Desk reduced overhead and provided consistency in training/technology, performance measures, and remote workstation access for diagnostics. The Help Desk also allowed greater visibility of capability/shortfall trends and promoted quicker and more cost effective solutions across USSOCOM locations. Our experts in critical skill areas were brought to bear through our corporate reachback and dynamic teaming arrangements with industry and academic leaders. Our approaches facilitated rapid acquisition and implementation of proven technology.