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Information
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Enterprise Architecture |
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| Example: Enterprise Planning and Management for the U.S. Special Operations Command (USSOCOM), multiple U.S. locations | |||
| In 1999, the U.S. Special Operations
Command (USSOCOM) Components – including the U.S. Army Special Operations
Command (USASOC), the Air Force Special Operations Command (AFSOC), the
Naval Special Warfare Command (NSWC), and various other organizations
across the U.S. and worldwide – sought support in obtaining and maintaining
a critical information function to promote performance improvements. Not
only did USSOCOM require IT solutions to such issues as network availability
and network interoperability among the various users, but also communications
improvements among multiple locations, more efficient processes and procedures,
centralization of redundant functions, and performance-based metrics that
indicate shortfalls and advance intuitive solutions. We responded with
an enterprise planning and management program that integrates USSOCOM’s
separate service commands under a functional enterprise architecture –
promoting cost-effective approaches to developing common standards and
centralizing common functions while at the same time supporting the vision
of each autonomous organization.
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Results
and Benefits – Jacobs-developed solutions and process improvements
were created once, but are applied and coordinated with multiple locations
– reducing implementation time and providing cost savings. Standardized
systems and applications, such as e-mail software and server platforms,
reduce operating costs, exploit investments, and facilitate synergy.
Our streamlined network support structure promoted efficient and cost-effective
management. An integrated Help Desk reduced overhead and provided consistency
in training/technology, performance measures, and remote workstation
access for diagnostics. The Help Desk also allowed greater visibility
of capability/shortfall trends and promoted quicker and more cost effective
solutions across USSOCOM locations. Our experts in critical skill areas
were brought to bear through our corporate reachback and dynamic teaming
arrangements with industry and academic leaders. Our approaches facilitated
rapid acquisition and implementation of proven technology.